Preparation and Process
Methods of Transporting Shipments
| Ocean Shipment | Ideal for articles not needed immediately after arriving at the destination, or weighty or voluminous ones. This method takes more days to deliver. Please consider your date of assignment and other schedules when preparing your packages. |
|---|---|
| Air Shipment | Usually called unaccompanied baggage. It is delivered sooner than by ocean shipment. Include articles immediately needed after arrival at your destination. |
| Accompanied Baggage (Carry-on baggage) | The amount of carry-on baggage that can be carried on board as airline baggage varies depending on the airline, but generally it is around 20 kg per person in economy class. If you exceed this amount, you will be charged an excess baggage fee. Please be aware of this. |
| Local Move and Domestic Storage | Please discuss with your family in advance and sort out any remaining baggage that you will not be taking overseas, such as items that will be kept in a space at your parents' house or in a storage room. |
Please also note the following
| Remove batteries for ocean shipment. The liquid inside the batteries may leak. |
| We cannot ship products containing lithium-ion batteries. |
| Remove price tags and wrappers from new products. |
| Have your clothes dry cleaned or washed in advance and ready to pack. |
| Set aside documents you need to carry for travel, e.g., passports, so as to avoid mixing them with baggage to be shipped. |
| Please contact us in advance for shipment of animals and plants, as application filing, quarantine, and other complicated procedures are required prior to shipment. |
| Hose dirt completely off garden tools, golf clubs, and bicycle tires (the smallest amount of dirt found will be subject to immediate quarantine). |
| Carry alcohol and tobacco products with you (all unaccompanied goods will be taxed). |
| Completely clear the dirt and dust inside vacuum cleaners. Completely remove dust from carpets. |
| There may be restrictions on shipping food depending on the country you are moving to. Please contact us for details. |
Process
1
Informal Appointment to a New Post
We recommend that you prepare a notebook or file for documenting relocation related information.
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Baggage Sorting
Please divide your belongings to articles to be shipped (carry-ons, air shipment, and ocean shipment), and those to be left behind (at home, storage facilities, and articles to be disposed of).
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Preliminary Inspection of Your Baggage
Our staff will visit your home to confirm the content and volume of your baggage, and to explain the pickup schedule.
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Packing and Pickup
Our staff will come to your home and pack your items. We will give you a packing list that was created during the packing process as a receipt for your items. Please sort your items and give instructions so that we do not get mixed up with other items.
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Exterior Packing and Loading
When we bring your packages to our warehouse, we pack it into large reinforced cardboard boxes that can be transported by forklift if the quantity is small, or we load it directly into a sea container if the quantity is large. After that, the packages goes through export customs and is shipped.
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Forwarding of Shipping Documents
We will forward the bill of lading (B/L) and other documents directly to the agency at the destination.
We will send you the shipment schedule, which describes the ship's schedule and the destination agency's address.
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Import Customs Clearance at Destination and Delivery
Upon arrival of your baggage at the destination port, the destination agency will process the customs clearance and deliver your baggage on the day you specified.
*Depending on the country you are moving to, you may need to complete additional customs and other necessary documents.
Insurance
Overseas relocations are usually covered for All Risks. Coverage of your baggage starts when we receive it from you in Japan, until our branch office or agency releases it to your custody at your destination home or a location specified by you.
We will take care of all procedures relating to your insurance.
If you find any damage on your baggage after delivery at your destination, please contact the insurance agency and our branch office or agency immediately.
Documents Required for Making a Claim
*Insurance statement (with monetary amounts shown)
*A copy of the B/L (bill of lading)
*Certificate of insurance
*Certificate of accident
*Inspection report if a specialist performed inspection by order of the insurance company
*An estimate for repair of the damaged goods
Although the insurance company and the content of the contract determine the period during which a claim can be made, it is more advantageous to do so sooner than later.
